Returns & Exchanges
Our Commitment to Your Satisfaction
At Wear4Nature, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process to make it right.
Returns Policy
1. Eligibility for Returns: You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase.
2. Non-Returnable Items: Certain items are not eligible for returns, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.
3. European Union 14-Day Cooling Off Period (EU Customers Only): EU customers have 14 days to cancel or return their order for any reason without justification. The item must meet the standard eligibility criteria during this period.
Initiating a Return
1. Contact Us: To initiate a return, please send an email to wear4nature@gmail.com with the following information: your order number, the reason for return, and attach the receipt of your purchase.
2. Approval & Return Instructions: Once we receive your return request, our customer support team will review it and provide you with return instructions and a return shipping label if your return is eligible. Please wait for our approval before proceeding with the return.
3. Packaging & Shipping: Carefully pack the item in its original packaging or a secure box. Affix the provided return shipping label on the package. Send the item back to us within the specified return period.
4. Inspection & Refund: Upon receiving the returned item, our team will inspect it to ensure it meets our return policy criteria. After the inspection, we'll notify you of the refund approval status. If your return is approved, we will process the refund within 10 business days to your original payment method.
Exchanges
If you wish to exchange an item for a different size, color, or a completely different product, please follow our return process to return the original item and then make a separate purchase for the new item.
Return Shipping Costs
If the return is due to our error or a defective item, we will provide a prepaid return shipping label, and you won't incur any shipping costs. However, if the return is due to other reasons (e.g., change of mind), customers are responsible for the return shipping costs.
For more details about our refund policy, please visit our Refund Policy page here.
FAQs
How can I initiate a return for my purchase?
To start a return, please follow these steps:
Step 1: Check Eligibility
You have 30 days from the date of receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Make sure to provide the receipt or proof of purchase.
Step 2: Contact Us
Send an email to wear4nature@gmail.com to initiate the return process. In your request, include the following information: your order number, the reason for the return, and attach the receipt of your purchase.
Step 3: Await Return Instructions
Once we receive your return request, we'll review it and provide you with return instructions and a return shipping label. Please note that returns without prior approval will not be accepted.
Step 4: Pack and Ship the Item
Carefully pack the item in its original packaging or a secure box. Affix the provided return shipping label on the package. Make sure to send the item back to us within the specified return period.
Step 5: Inspection and Refund
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. After the inspection, we'll notify you of the refund approval status. If your return is approved, we will process the refund within 10 business days to your original payment method.
Please allow additional time for your bank or credit card company to process and post the refund.
What are the conditions for a refund?
Eligibility Period: You have 30 days from the date of receiving your item to request a refund.
Item Condition: The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
Proof of Purchase: Please provide the receipt or proof of purchase when requesting a refund.
Non-Returnable Items: Certain items are not eligible for returns and refunds, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.
European Union 14-Day Cooling Off Period (EU Customers Only): EU customers have 14 days to cancel or return their order for any reason without justification. The item must meet the standard eligibility criteria during this period.
Who covers the return shipping costs?
If the return is due to our error or a defective item, we will provide a prepaid return shipping label, so you don't have to pay any shipping fees. However, if the return is due to other reasons (e.g., change of mind), customers are responsible for the return shipping costs.
How long will it take to receive my refund?
Once we receive and inspect your return, we'll notify you of the refund approval status. Approved refunds will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.